Website Salinas Public Library

The City of Salinas is looking for a Librarian II who will be responsible for leading and overseeing day-to-day operations of a branch library or a work unit, coaching staff in service excellence, and working collaboratively with the Library’s management team to evaluate our service environments, collections, technology and program offerings according to customer needs. The ideal candidate will possess strong knowledge of professional library principles, practices, and procedures; excellent communication, organizational, and leadership skills, with strong emphasis in customer service, efficiency, and ability to support the library and its staff’s growth and development.

SPECIAL INSTRUCTIONS:

All applicants must provide proof of education at the time of application or submit to the Human Resources Department by the filing date. Applications are incomplete without the required document. Oral Board interviews will be held remotely via Zoom video communications.

Summary of Duties:

The Librarian II position performs a variety of professional tasks including reference, information, program and collection development, customer service, supervision of entry-level staff, and coordinates facility maintenance. Ensures proper communication and collaboration between general library services and all other City departments.

Distinguishing Characteristics:

This is an experienced,  journey level position in the Library Services Division and is distinguished from Librarian I by the experience, knowledge, and skill to perform a full range of duties with limited instruction.

Supervision Received and Exercised:

Receives supervision from higher-level librarian positions and exercises  supervision over lower level library personnel and volunteers.

Essential Job Functions:

  • Establishes, develops, and maintains cooperative working relationships with the public, City, and library staff; ensures clear and concise communication
  • Oversees, directs, and ensures delivery of high-quality customer service; manages library personnel and volunteers, resolves conflict, coaches staff, and handles customer inquiries
  • Researches, compiles, reviews, and evaluates data for surveys and reports; recommends, initiates, and implements innovative technologies and customer tools
  • Creates, develops, and implements ongoing library services, programs, marketing, and distribution of information; ensures updates to programs, reference services, display of material, digital resources, and specialty services
  • Contributes to Library collection development; recommends weeding of materials from the collection, assists with new collection suggestions, and performs ordering and follow up tasks
  • Coordinates maintenance and stewards the facility to ensure a clean, attractive, accessible, and welcoming space; places work orders, delegates maintenance work, and ensures facilities and grounds are professionally cared for
  • Attends and contributes to numerous weekly, monthly, and annual meetings; researches demographics, recommends collection development, compiles data, assists with budget development, and interprets reports and surveys
  • Serves as the lead site supervisor; monitors the branch’s service and ensures that service standards  are achieved
  • Conducts regular outreach to surrounding organizations and businesses to strengthen partnerships and build community
  • Performs other duties as assigned

Typical Decisions:

The incumbent consistently makes decisions regarding library maintenance, customer service, operations, technology and reference, and personnel management.
Minimum Qualifications

Knowledge of:

  • Principles of library management including cataloging and integrated library systems
  • Public library systems, services, and cultural and educational programs
  • Communications, trends, social media, marketing, and technology
  • Division policies and procedures
  • Research techniques, sources, and availability of information
  • Reporting methods and data delivery
  • Project management
  • Personnel supervision and management

Skill in:

  • Performing contemporary library programs and services including technology and social media communications
  • Library cataloging and reference work including online resources
  • Establishing and maintaining effective working relationships with department staff, library, and community patrons
  • Promoting the mission, values and standards of an effective public organization, particularly in the area of customer service.
  • Dealing courteously and tactfully with the public
  • Coordinating activities and operations of specialized library programs
  • Communicating clearly and concisely both verbally and in writing
  • Making public presentations and reports
  • Conflict resolution and personnel management
  • Effectively organizing and manage workload
  • Operating various office equipment and modern office practices and methods

Education: Bachelor’s degree from an accredited college or university

Experience: Three years of increasingly responsible professional experience in a library. A Master’s degree in Library and Information Science from a school accredited by the American Library Association may be substituted for one year of the required experience.

Licenses and Certifications: A valid State of California Class C Driver’s License.
Supplemental Information

Physical Demands and Working Conditions:

Subject will be sitting in an office environment for extended periods of time with frequent standing at the counter. Mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make valid judgments. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to thirty pounds.  Travel for trainings, meetings, and visits to various facilities may occur. May be required to drive bookmobile or van to various sites in the City of Salinas. May be required to work evenings and weekends.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.   Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

VETERAN’S PREFERENCE:

A veteran is defined in accordance with California Government Code 18540.4. In order to exercise this preference, the veteran must submit the City’s Veteran’s Preference Application and provide a copy of the DD-214 form at time of application as proof of military status. Failure to submit the required forms will be deemed a waiver of veteran’s preference. Military veterans shall be given preference in initial appointment to City service. Further details can be obtained from the Human Resources Department, at 831-758-7254.

SELECTION PROCESS:

Applicants’ qualifications will be evaluated based on the information provided on the employment application. The exam process may consist of an application appraisal, oral interview, and/or written exam. The City reserves the right to use alternate testing procedures if deemed necessary. CITY COMMUNICATION REGARDING THE SELECTION PROCESS WILL BE VIA E-MAIL. PLEASE ENSURE THAT YOU HAVE ACCESS TO THE E-MAIL ON YOUR APPLICATION. Finalist interview/assessment will be held with the City of Salinas.

If you are interested please visit link to apply: https://www.governmentjobs.com/careers/Salinas/jobs/3073832/librarian-ii

Thank you!

Tagged as: customer service

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