Website Inns of Monterey
5 Boutique Hotels & Esteban Restaurant in Monterey
SUMMARY: The Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations, clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Ensure the guests satisfaction by providing a clean, ready guest room upon check-in.
Making beds; dusting; vacuuming.
Cleaning and sanitizing bathrooms.
Removing trash, door hangers, and laundry bags.
Organizing promotional materials.
Clean extra rooms above daily quota upon request.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Assist in maintaining hotel inventory of rooms, supplies, linens & amenities.
Promote sanitation, safety, security efforts, and guest services of the Hotel.
Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Follow hotel policy with lost/found items.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Investigate new and improved cleaning methods and instruments.
Contribute to guest services and hotel success through teamwork.
Recycle, save water, and save electricity to comply with Green Seal requirements.
Report any lost and found.
· Support safe work habits and contribute to a safe working environment at all times.
QUALIFICATIONS, SKILLS & ABILITIES:
Knowledge resort/hotel service standards, guest relations and etiquette.
Excellent communication, verbal, written, customer service and organizational skills.
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees and guests
Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Experience, Hotel/hospitality experience preferred
· Ability to read, comprehend and provide instructions in English, both written and verbal.
CERTIFICATES & LICENSES:
· Must provide valid document(s) to work in the US.
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the following may be required:
· Be able to lift 20-50 pounds.
· Repetitive hand movements (keyboard, calculator).
· Frequently required to walk, sit and stand.