Website Goodwill Central Coast

The ability you create for someone to find a job or career.

Job Location: Monterey #17 – Monterey, CA
Position Type: Full-Time/Part-Time

Job Shift: Any

Job Category: Retail

JOB SUMMARY: Wait on and serve customers at retail store locations, using customer service skills to promote sales. Perform related duties to support retail store operations.


Greet store customers; offer assistance and suggestions to customers in making product selections.
Ring up sales on cash register, following cash handling procedures.
Assist with store opening/closing procedures.
Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotated merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.

SECONDARY DUTIES: Depending on location, may perform minor janitorial duties as required/assigned.
Perform related duties as assigned.

EDUCATION REQUIRED: High school diploma or equivalent preferred.


EXPERIENCE REQUIRED: None; previous sales experience preferred.

KNOWLEDGE REQUIRED: Basic math ability.
Familiarity with Goodwill Central Coast’s mission and general Company and retail policies (this may be learned on-the-job).
Familiarity with electronic cash registers (this may be learned on-the-job)

EQUIPMENT USED: Typical retail store equipment, typical office equipment.

Ability to communicate in basic oral and written English. Ability to communicate in basic Spanish desirable.
Ability to maintain self-control, deal effectively with public and work in cooperation with coworkers.
Ability to tactfully explain decisions and present information clearly as it pertains to store policies.
Ability to learn cash register operation, related store operations paperwork, and assisting in performing opening/closing procedures. Depending on location, may require ability to assist with bank deposits.
Ability to understand and accept directions and follow procedures.
Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.
Ability to move hands and fingers quickly to operate cash register.
Ability to perform both repetitive and varied duties without loss of composure or efficiency.
Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

The job involves limited emotional effort. There are few deadlines requiring little or no
overtime. The work environment is routine with isolated periods of high activity/demands.

JOB SETTING: Work is performed in an enclosed storeroom floor. The area is heated and ventilated.
Some locations have a receiving area which is less climatically controlled and where
work is occasionally performed. The working/standing surface is uniform. Dust and dirt
is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are
insignificant; however, radios and/or televisions may be turned on.

PHYSICAL DEMANDS: The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required

Duties and responsibilities may be added, deleted or changed at any time at the
discretion of management, formally or informally, either orally or in writing.


Standing——————— Consistently, 71-100% of the time
Walking———————- Consistently, 71-100% of the time
Sitting———————— Rarely, 0- 10% of the time
Bending———————- Regularly, 31-70% of the time
Pushing/pulling————- Regularly, 31-70% of the time
Twisting———————- None
Climbing——————— Occasionally, 11- 30% of the time
Squatting/kneeling——– Occasionally, 11- 30% of the time
Lifting/carrying————- Regularly, 31-70% of the time

Longest distance carried: 50 feet
Heaviest item carried: 25 lbs

Simple grasping— Consistently, 71-100% of the time
Power grasping——- Consistently, 71-100% of the time
Fine Manipulation—– Regularly, 31- 70% of the time

Reaching at or
above shoulder level—– Regularly, 31-70% of the time
Reaching at or
below shoulder level—– Consistently, 71-100% of the time
Operate foot controls or
repetitive foot movement– None (other than walking)

JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.

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