Website Stonies Taphouse and Bistro
Hosts are responsible for providing a Gold Standard first and last impression to every Stonies guest while controlling the restaurant’s flow, ensuring every seat remains filled while on a wait.
Duties include but not limited to:
Perform station opening/closing duties on each shift, including set up/break down and continual maintenance of Hospitality Desk and front entrance area.
Demonstrate appropriate greeting and seating techniques. Greet as soon as guest walks in with proper Stonies greeting and warm genuine smile. Provide all guests with a salutation. Follow all Hospitality Service Execution Steps.
Use appropriate Table Manager techniques to maintain accurate and even seating and dining room quote times.
Use proper Stonies telephone etiquette to answer and direct calls.
Maintain continuous restroom checks.
Notify the manager of any quotes that have exceeded the time quoted, special guest needs or requests, large party execution needs and guest complaints, no matter how small it may seem.
Ensure compliance with all Company policies and laws, including health and safety standards.
Perform other duties as assigned by Management staff.
Must be 18 years of age or over
Ability to work in a fast-paced environment with the ability to understand the restaurant’s Table Management system
Good verbal and written communication skills
Experience working in a team-oriented environment
Knowledge of principles for dealing directly with the public
Excellent organization and problem-solving skills
Physical demands of the job include but are not limited to: Standing and walking during entire 8-hour shift
Reaches, bends, stoops, lifts
Must have the ability to lift up to 60 pounds in weight on a semi regular basis