Website Seascape Beach Resort Monterey Bay
Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.
Essential Duties and Responsibilities:
-Greet guests in a friendly manner and follow check in procedures.
-Take payments and post accurately to guest accounts.
-Follow set polices regarding cash handling.
-Communicate with other departments in a friendly and professional manner.
-Be aware of local attractions and restaurants and make recommendations to guests.
-Handle incoming telephone calls and other guest communication in a discreet fashion.
-Accurately communicate with other shifts regarding issues arising from day to day operations.
-Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
-Complete all items as listed on shift checklists.
-Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
-Completes departure report and follows up with the Housekeeping department on late check-outs.
-Reviews discrepancy report from Housekeeping; resolves discrepancies.
-Issue guest safety deposit boxes as requested.
-Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
-Communicate services and amenities of the hotel to guests.
-Assist with Concierge services.
-Log all guest service requests and follow through to ensure requests are met.
-Access the hotel property management system (Maestro).
-Complete additional duties as assigned by the Front Office Manager.
-Coordinate with other departments to insure quality guest satisfaction.
-Support safe work habits and contribute to a safe working environment at all times.
-Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
-Perform other related duties as requested by the supervisor.
Qualifications, Skills, & Abilities:
-Ability to actively attend to, convey, and understand the comments and questions of others.
-Solves problems and/or suggest alternatives to previous arrangements if necessary.
-Ability to organize effectively.
-Ability to multi task effectively.
-Ability to get along well with a variety of personalities and individuals.
-Ability to show consideration for and maintain good relations with others.
-Ability to accept responsibility and account for his/her actions.
-Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.
EDUCATION AND/OR EXPERIENCE:
-Two year’s related hotel/resort industry experience and/or training.
-High school or GED graduate.
-Ability to read, comprehend and provide instructions, both written and verbal.
-Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.).
COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):
-Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
-Proficient in Outlook and Internet applications.
CERTIFICATES & LICENSES:
-Must provide valid document(s) to work in the US.
-Valid California Driver License is required (for specific positions).
-The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.
While performing the duties of this job, the employee must be able to:
-Use hands to finger, handle, or feel; and talk or hear.
-Specific vision abilities required by this job include close vision.
-Lift 25-50 lbs. (for specific positions)
-Sit, stand and walk for long periods of time.
-Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.
If you are interested in this job opportunity please apply in the link: https://www.seascaperesort.com/careers