Website Pacific Cancer Center
Bringing World Class care to Monterey County
Community Health Worker
Pacific Cancer Care
Monterey, CA 93940
From $21 an hour – Full-time
Benefits & Perks
- Paid time off
- Employee assistance program
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
Full Job Description
At Pacific Cancer Care, our Community Health Worker will work closely with providers, clinical care teams, and other stakeholders to improve patient care and outcomes.
DUTIES AND RESPONSIBILITIES INCLUDE:
· Assessing willingness/interest to participate in clinical trials and making appropriate connections with healthcare team and research resources. Provide support for other clinical trials as assigned.
· Providing access to patient-specific educational materials suited for patient education level at key points in treatment and care. Identifying and addressing especially Spanish language barriers and health literacy issues with patients.
· Assisting patients in understanding care plans and instructions as well as motivating them to be active, engaged participants in their health.
· Facilitating communication and coordinating services between the providers and other clinical team members.
· Building and maintaining positive working relationships with patients, providers, supervisors, administrative staff, other team members.
· Working collaboratively and effectively within a team.
· Supporting patients in goal-concordant planning and decision making along their cancer journey. Interfacing with families and patients to engage in goals of care and symptom screening and assessment. Helping patients with advanced care planning.
· Providing proactive patient contact and support aimed at improving the coordination of care, making connections to the clinical healthcare team as needed.
· Receiving training: PCC MA position, PCC custom electronic health record, basic oncology and genetics, community health worker as presented by grant staff, other specialized grant related activity training.
· Working as an embedded and integrated member of the healthcare team, ensuring efficient, personalized care from select patients point of entry and throughout the care continuum – from diagnosis through survivorship. May include some cancer prevention activity.
· Documenting all activities, services plans, and results in an effective and accurate manner while strictly adhering to policies and procedures.
· Assisting PCC in ensuring that NCCN evidence-based guidelines are being adhered to with patients.
· Guiding patients through extended cancer family histories, with genetic testing as may be indicated. Guiding patients through genetic tumor testing with information and support as may be indicated. Aiding in transport of material related to tumor and genetic testing.
· Using standardized and specialized assessment tools to monitor patients’ backgrounds, social needs, and care experience. Reporting issues to the healthcare team as needed using referral algorithms and guidelines designed by the grant staff.
· Providing resource information available in the community and at PCC which are specific to patient’s needs. This may include the coordination of services such as transportation and housing needs.
· Attending meetings – including regular meetings with practice staff, grant staff and other project team members.
· Performs miscellaneous job-related duties as assigned.
KNOWLEDGE AND SKILLS:
· Strong interpersonal and communication skills and the ability to work effectively with stakeholders in a diverse community.
· Knowledge of community agencies and local resources.
· Knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
· Knowledge of transportation, housing, other barriers to care that may be encountered by patients.
· Ability to plan, implement, and evaluate individual patient care needs.
· Skill in use of personal computers and related software applications, including e-mail.
· Skill in organizing resources and establishing priorities.
· Creative and analytical thinking.
· Bilingual/bicultural (Spanish) strongly encouraged to apply
· Type 20-25 words/minute
· Multi-task and maintain the pace of practice
· Speak clearly to be understood by patients, MDs, and staff.
· Maintain confidentiality/HIPPA
The physical abilities required of this position may include the following:
· Vision sufficient to read handwritten and computer documents throughout the shift.
· Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person.
· Motor skills sufficient to operate computer terminal, fax machine, copier, and telephone.
· Physical ability to reach, lift, and bend to retrieve and/or file materials.
· Physical ability to sit, stand, or remain stationary at work post for long periods of time.
· Physical ability to walk hallways between departments.
· Physical ability to lift and carry up to 25 lbs.
· Physical ability to walk up and down one flight of stairs and between departments.