Website National Steinbeck Center

Email questions to info@steinbeck.com

Full Job Description
Our literary museum requires the talents and skills of a Part-time Guest Services Representative and Exhibition Guide. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service and feel comfortable as a cashier as well as a guide and able to approach strangers to assist them in their visit.

We want our guests to have a positive experience at the museum, so as the Guest Service Representative and Exhibition Guide, it would be your job to provide that.

· Greet guests visiting the museum. Complete admissions process with a prompt response to guests’ needs and then follow up by processing any purchases made in the bookshop. Assist guests in completing membership applications and transactions.

· Make reservations for school groups or tour groups who wish to visit the museum. Greet those tours when they arrive to facilitate their visit.

· Answer guest calls and transfer calls to other staff when needed.

· Meet and exceed guests’ expectations by anticipating the services they might need and suggesting local venues for entertainment or dining in the area.

· Maintain communication with guests in the galleries by interacting with them during their visit.

· Assist guests in the bookshop with any questions they may have and make suggestions that may help them.

· Help maintain the stock and tidiness of our working areas.

· Report any accidents or injuries to senior management staff immediately.

· Weekday shifts needed with occasional weekend and evening event shifts.

Qualifications:

· High school diploma/GED required

· Verifiable experience with registers and cash management required

· Verifiable customer service experience required

· Excellent written and verbal communication skills

· Familiarity with Microsoft Office software a plus the ability to learn new applications.

· Bilingual a plus but not required

· Up to 20 hours per week.

· Job Type: Part-time

Pay: $14.00 per hour

COVID-19 considerations:
COVID-19 Precaution(s): masks worn at all times indoors, Sanitizing, disinfecting, or cleaning procedures in place

Ability to commute/relocate:
Salinas, CA 93901: Reliably commute or planning to relocate before starting work (Preferred)

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