Desuar Spa
DESUAR at Casa Munras Garden Hotel & Spa.
We are seeking front desk receptionists with a passion for beauty & wellness and customer service to support our fast-paced spa team. The ideal candidate will be able to handle all incoming calls, booking appointments and answering questions, greet visitors and direct them appropriately, and perform administrative tasks such as opening and closing the office, creating spreadsheets and data reports and assisting in daily operations. This is an opportunity for an individual with a strong work ethic to make meaningful contributions to an energetic spa team.
Responsibilities:
Front Desk Duties and Responsibilities
Answer phones and greet visitors.
Answer questions on the phone or web and provide web links.
Provide directions.
Inform about our menu and treatments
Provide information such as business hours and office policies.
Answer questions about the company.
Answer emails in a timely manner.
Greetings guests
Check out clients using our Booking software & Clover device
Schedules appointments for guests or, checks them in upon arrival.
Offer refreshments or wine
Suggests add-ons or other services.
Assigns lockers to guests.
Assures each guest has filled out proper release forms and intake forms based on their scheduled services. Alerts therapists of any issues. Assures therapists have proper add-ons selection prior to the beginning of the service.
Enter client intake form to the system
Assures that each guest profile is as complete as possible and has a cell phone, address and email address on file.
Initiates reminder calls or reminders emails if needed.
Sell products & memberships
Replenish our water & tea stations
Inventory control
Esthetician Duties and Responsibilities
Evaluate a customer’s skin condition and offer recommendations for treatments
Greet customers and attend clients, always maintaining high energy on the floor.
Build and maintain great customer relationships and actively gain new clients.
Recommend skincare products to customers, including lotions, facial washes and moisturizers
properly sanitized all stations and implements
Complete facials with the intention of moisturizing and cleaning
Maintain beauty and skincare tools
perform beauty treatment on client skin
Job Types: Full-time, Part-time
Pay: $25.00 – $70.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Professional development assistance
Retirement plan
Schedule:
4 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
No nights
Weekends as needed
Supplemental pay types:
Commission pay
Tips
Experience:
Customer service: 2 years (Preferred)
Esthetician: 2 years (Preferred)
License/Certification:
Esthetician License Or Cosmetology License (Required)
Shift availability:
Day Shift (Required)
Work Location: Multiple locations