Overview
The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
- Check VIP list, and communicate orders to the kitchen and the next room service shift.
- Set trays and tables according to established standards.
- Deliver orders according to established standards.
- Retrieve trays on a timely basis.
- Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
- Prepare and deliver amenities. Replenish as needed.
- Call all guests before delivery of order.
- Perform opening and closing duties according to established side work checklist.
- Have a thorough knowledge of menus and current specials and up-sell items to guests.
- Assist order taker in the answering of the telephone while maintaining the established standards.
- Communicate guest needs to proper department.
- Handle guest’s complaints and communicate to management.
- Ensure overall guest satisfaction.
Qualifications
Education & Experience:
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
Salary: 15.50 per hour
