• Full Time
  • Anywhere

Website Monterey Salinas Transit

MST

JOB SUMMARY
Accurately and efficiently schedules personnel and equipment; controls and monitors operations using voice
and data communications.
ESSENTIAL FUNCTIONS
Oversees and manages transit system operations using the Advanced Communications System; manages
transit communications, radio calls and messaging systems; responsible for initiating corrective action to
maintain transit schedules and verifying vehicle and system status; prepares dispatch sheets for Coach
Operators and assigns appropriate buses; administers the Coach Operators reporting process and insures
personnel are scheduled in accordance with the collective bargaining agreement; reviews and audits daily
dispatch sheets for payroll; advises and assists Coach Operators with transfer connections, traffic and route
detours; verifies Coach Operator preparedness; processes Coach Operator Personal Leave Requests and
Customer Service Reports; maintains bulletin board; compiles data for reports; answers phones; and serves as primary contact with Coach Operators.
KNOWLEDGE & ABILITY
Knowledge of Transit operations, schedules, and routes; MST policies and procedures; provisions of labor
agreement; safety principles; training techniques; federal and state safety regulations. Demonstrate proficiency using voice and data communications; troubleshoot and help to solve operations related problems using the communications system; remain calm, provide help during difficult situations; direct a timely and appropriate
response for operational/customer problems; multi-task, operating in a dynamic and changing work situations;
provide support to Operations Department staff; accurately schedule personnel to insure coverage of shifts and routes in accordance with union contract and MST policies and procedures; obtain and maintain an active California Class B drivers license; read maps; write clearly and concisely; sit and use communications
headphones for extended periods of time; demonstrate strong interpersonal skills and be a team worker; use
word processing, spreadsheet, and database programs; establish and maintain cooperative working
relationships.
SKILLS
Operating radio communications equipment; operating transit equipment and vehicles; use of “Windows”
based operating systems, including word processing, and spread sheet programs; proper telephone and radio
communications etiquette; effectively communicating in situations requiring tact and poise; establishing and
promoting excellent customer service.
MINIMUM QUALIFICATIONS & REQUIREMENTS
Education and experience equivalent to completion of two years of accredited college level courses and a
minimum of two years of transit experience or any equivalent combination of education and experience which
provides the desirable knowledge, skills, and abilities

Tagged as: MST

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