Website Laurel Tax & Immigration Services

Tax preparation service

Summary

The Receptionist provides customer service, administrative, and clerical support to clients and staff of the department. In addition to being the first contact for clients, the receptionist performs an initial screening to determine eligibility for services.

Duties and Responsibilities:

  • Serve as initial contact between potential clients and the Immigration Department
  • Schedule appointments via telephone and in person and provide basic customer service to clients
  • Assist with follow-up appointments with clients to complete necessary forms and applications
  • Maintain attorney and paralegal appointments in Immigration Calendar
  • Respond to basic case inquiries regarding case status for clients via phone, e-mail and in person
  • Receive pending documents from clients
  • Occasionally prepare and manage incoming and outgoing correspondence
  • Maintain client files in pending and closed files as well as in department database
  • Return client phone calls and inquiries left on reception phone
  • Payment processing for consultations and legal services
  • Comply with all Department policies and procedures
  • Maintain client confidentiality at all times
  • Perform administrative and clerical duties and other related duties and tasks as necessary or as assigned

Qualifications:

  • Fluency in English AND Spanish REQUIRED
  • Excellent customer service skills
  • Computer literate, familiarity with Microsoft Outlook
  • Ability to work independently and with little supervision
  • Ability to multitask and work in fast-paced environment
  •  Sensitive to needs of low-income and culturally diverse clientele

Additional Desired Skills:

  • Strong analytical and writing skills
  • Previous experience working with immigrant communities
  • Previous clerical and administrative experience
  • Strong computer skills
  • Familiarity with receiving payments
  • Experience in a legal setting

Compensation:

Competitive salary and benefits commensurate with experience.

*IF INTERESTED PLEASE EMAIL RESUME(Subject:Receptionist) TO:

http://diego.anguiano@equusworks.com

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