Website Howard Johnson Inn

Hospitality

Job Summary

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).

Physical Requirements

  • Flexible and long hours sometimes required.
  • Heavy work – Exerting up to 160 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
  • Use daily checklist to complete projects listed  as assigned.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle items for “Lost and Found” according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Report maintenance issues to Housekeeping Supervisor/Manager.
  • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
  • Pick up any Room Attendant’s dirty linen or trash as needed.
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Deliver any clean linen to assigned sections, if applicable.
    Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
  • Ensure overall guest satisfaction.

 

Tagged as: hospitality

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