Website HAMPTON INN & SUITES BY HILTON
Full Job Description
Welcome to the Hampton Inn & Suites by Hilton Salinas!
-We are a recently renovated, Hilton branded hotel.
-We are owned and operated by Capri Hospitality Management.
-We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona.
-We are a growing company that likes to promote from within. Please visit our website at www.caprihm.com to learn more about our company.
Why should you join our team?
-Join the Hampton team and show your fun side…or as we call it “Hamptonality”!
-If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.
-We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
-We offer competitive wages and opportunity for advancement. All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.
Hampton Inn & Suites by Hilton Salinas is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Currently we have an opening for part-time or full time Front Desk Agent.
-Scheduled shift and days will vary based on business needs and will include evenings and weekends.
-Previous Front Desk experience in a hotel environment, particularly Hilton brand, is preferred but not required.
-Previous customer service experience is desired.
-We provide training for the right candidate.
Responsibilities and Job Duties:
Daily responsibilities for this position will include attending to guest needs. Primary job responsibilities include:
-Manages reservations for arrivals, departures, and in-house guest accommodations
-Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directions
-Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
-Post charges, such as rooms, laundry, damages to folios as needed
-Charge for all Suite/Treat Shop/Market purchases as they occur
-Review accounts and charges with guest during the check in and checkout process if requested by guest
-Liaison between all of the departments including Housekeeping, Maintenance, and Management.
-Contact housekeeping or maintenance immediately when a guest reports a problem
-Record guest comments and complaints, referring guests to managers as necessary
-High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
-Other duties and special projects as assigned
*Excellent guest service skills
*Excellent communication skills, both oral and written
*Must be able to stand for an extended period of time
*Physical requirements such as able to walk, stand, bend and/or kneel for extended periods of time
*Lifting, pushing and pulling
*Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
*Proficient use of various computer, electronics and software programs
*Ability to accurately report information
*Ability to follow all brand and hotel policies & procedures
* Be courteous and professionally at all times
*Previous experience preferred but not required
From $16.00 per hour
-Paid time off
-8 hour shift
-Monday to Friday
Our team members’ well-being is our priority. We have implemented strict cleaning guidelines and practice physical distancing. We follow all recommended guidelines from the CDC and Hilton to provide a safe, clean and comfortable environment for all.
*Hotel Experience: 1 year (Preferred)
*Customer Service: 1 year (Preferred)
*Hilton: 1 year (Preferred)