ABOUT CATHOLIC CHARITIES:
Catholic Charities of the Diocese of Monterey is one of 12 Catholic Charities agencies in the state of California and covers the Diocesan Counties of Santa Cruz, Monterey, San Benito and San Luis Obispo. Catholic Charities is a non-profit, non-discriminatory service organization and employer. We promote equal opportunity in all employment decisions regardless of race, national origin, sex,
marital status, physical /mental disability, age or other bases protected by federal, state or local law.
Programs:
The programs are: Family Support Services Program (Rental Assistance, CalFresh and Medi-Cal enrollment, Nutrition Education and other services), Tattoo Removal Program, Immigration and Citizenship Program, Disaster Relief.
Mission:
Our Mission is to provide service to people in need, to advocate for social justice, and to call other people of good will to do the same.
POSITION SUMMARY:
Under the Supervision of the Directing Attorney, the Immigration Case Specialist is responsible for helping individuals with their immigration process by advising and guiding through the complex legal process by intake, screening process, legal research and proper filling paperwork. We also provide accurate referral to other local community and government programs, conduct outreach events and group presentations throughout the four counties. This position maintains confidentiality of privileged and sensitive information.
FUNDAMENTAL RESPONSIBILITIES:
Promote the mission of Catholic Charities through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork and excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Provides high quality and professional services by greeting clients, communicating effectively, using friendly tone of voice, appropriate body language, and uses active listening skills.
2. Performs general office duties, such as answering phones, direct calls to appropriate parties and take detailed messages, in some occasions schedule appointments to other Immigration Case Specialist.
3. Conducts client-pre-screening and intake to verify eligibility for services.
4. Completes all relevant visa and immigration documents and ensures that they are processed within the time limit set by the government.
5. Prepares and provides weekly and monthly reports.
6. Makes appropriate referrals to internal agency programs and services, as well as Immigration lawyers, and other community and government agencies.
7. Conducts group presentation and workshops.
8. Maintains updated client files in the Cerenade immigration client database.
9. Be available to work at different office sites when needed
10.Assists the Directing attorney and Deputy Director with program needs and help in identifying potential process improvements.
11. Have a flexible schedule, with some work on the weekends and evenings.
12.Operates a variety of office machines and equipment including, computers, and copy machines.
13.Establishes and maintains positive staff and public relations image.
14.Attends staff meetings, trainings as needed, and agency’s functions.
15. Knowledge of the Principles of Catholic Social Teachings and the ability to apply them to practical actions.
16.Other duties as assigned by the Directing Attorney and Executive Director.
SKILLS, KNOWLEDGE, AND ABILITIES:
1. Knowledge of comprehensive family based Immigration Law.
2. Preferred A.A Degree from an accredited educational institution or 2-3 years minimum experience with in an immigration services setting, including case files, immigration law research, and community outreach.
3. Computer literate in Windows environment, especially Word, Excel, PowerPoint, Office 365.
4. Excellent interpersonal and communication skills; ability to communicate professionally, with compassion and sensitivity, both orally and in writing.
5. Effective written and verbal communication skills in English.
6. Meticulous attention to detail and multi-tasking skills required.
7. Ability to maintain strict confidentiality and exercise good judgment.
8. Must be comfortable with frequent interruptions.
9. Knowledge or appropriate county community resources and school systems.
10. Work independently and as a collaborative team member, motivated and energetic.
11. Welcoming and friendly demeanor; appreciative and respectful of all cultures and beliefs.
12.Bilingual and Bi-literate in English and Spanish Required.
13. Working knowledge of Roman Catholic culture and structure highly desirable.
LICENCE, CERTIFICATIONS, REGISTRATIONS:
1. Must provide a Valid California Driver’s License, transportation and current auto insurance.
OTHER REQUIREMENTS:
1.Clearance of fingerprint background check is required.
2.Ability to stand and be active for 2-3 hours at a time
3.Occasionally lift or move up to 25+ lbs.
WORKING CONDITIONS:
1. Comfortable office environment
2. Some travel to other locations for meetings, trainings, etc.
HOURS AND OTHER CONDITIONS:
This is a non-exempt, 40 hours/week position. Occasional weekends and evenings will be required. Salary is $20.00-24.00/hour. Catholic Charities offers a full-range of employee benefits.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
APPLICATION PROCESS:
Please send resume and cover letter to hr@catholiccharitiesdom.org Position will be open until filled.
