Website Apria Healthcare
Work Location Type: Fully Remote
Compensation: Commensurate with Experience
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.
Directors will collaborate with executive-level management in the development of performance goals and long-term operational plans. Most importantly, this position nurtures culture and engagement while overseeing strategies focused on improving the overall experience of employees and patients. Key responsibilities for creating a positive, employee-centric environment include:
Cultivating and promoting a culture that reinforces Apria’s vision and core values by creating a diverse, inclusive and psychologically safe work environment.
Advocating for your team by defining/re-defining processes, removing obstacles and challenging the status quo.
Maintaining a big picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience.
Handling high-level strategy for team structure and growth plans, relationships with our Apria teams and issues escalated by managers and individual contributors.
Setting clear, concise, and attainable team goals that foster a culture of accountability and continuous improvement
Motivating team members to be fully engaged and to perform at their fullest potential.
Leading by example with clear direction, candid feedback, and a communication style that results in trust and optimism.
Recognizing high performance and reward accomplishments.
Suggesting and organizing team-building activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Aligns with the Vice President of Enterprise Services to ensure operational goals and objectives for outsourced operations are understood and met.
Directs and leads outsourced Partner operations management team and up to multiple outsourced Vendors/Partners, responsible for the delivery and performance of assigned Partners, processes and geography.
Manages large, globally and culturally diverse teams to achieve results. Keeps Apria Business Owners and Vendor/Partner teams informed, ensures the needs of the teams are met, ensures team member input is heard and incorporated and empowers and inspires the team members.
Manages and sets policy with internal Vendor/Partner support team, responsible for interaction of Partner initiatives/requirements with Business Process Owners and Apria support organizations including, but not limited to, Enterprise Services Operations, Training and Support, QA, WFM, Finance, Procurement, Project Management, Reporting and IT to assure partner organizations are supported appropriately to ensure success.
Responsible for the implementation, accuracy and delivery of Apria forecasting and the receipt and timeliness of the invoicing process execution with Vendor/Partners
Responsible for the Partner’s development of process improvement requirements, and the management of the communication of those initiatives within Apria and will act as process champion of initiatives. As necessary, engage with the Partners on formal improvement plans based on the parameters set forth within the contracts.
Manages alignment of Vendors/Partners with internal Apria Organizations, ensuring support is delivered for operational issues with Apria’s IT Department, Help Desk, Customer Care Centers and Branch Operations and builds strong relationships with these internal teams.
Supports the team of Enterprise Services Process Business Owners and Manages Partner Operations Managers in focus and initiatives toward standardized, quality & high performance and championing those best practices back internal Apria operations.
Owns engagement with Apria Business Process Owners to ensures all parties are working with the proper levels within Vendor/Partners Organizations and receiving outstanding support to meet and exceed their Operational Requirements.
Creates and implements Partner management policies in support of and aligned to Apria’s goals.
Owner of the development and analysis of existing and new Vendor/Partner initiatives, evaluating cost effectiveness, performance expectations and return on investment in the movement of processes from Apria to Vendor/Partners,
Operational Lead in the development of MSA, SOW, and Service Level Requirements for vendor/partner contractual agreements.
Responsible in ensures Vendor/Partners are compliant with contract, company and regulatory requirements. This includes managing the Vendor/Partner contract onsite audits.
Performs other duties as required.
This position manages all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
Provides direction and guidance in work assignments.
Provides timely coaching and feedback to staff.
Ensures work assignments are completed accurately, efficiently and timely.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Education or experience equivalent to a 4-year college degree is required.
At least 10 years of related experience in Revenue Cycle Management, billing/collections/customer service is required, with at least 4 years in business process outsourcing management is required.
Minimum 4 years’ experience managing Multi-Partner/Vendor Operations
SKILLS, KNOWLEDGE AND ABILITIES
Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.
Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at times managing simultaneous projects with competing priorities.
Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
Certificates, Licenses, Registrations or Professional Designations
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Join the Apria team for a rewarding opportunity in healthcare! Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).
Apria Healthcare is committed to hiring veterans and military spouses.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet.